And here's all I have to say about Melissa and Doug in general: they're not really losing a consumer in me, because I don't buy their stuff anyway. When I was told to call back, then, I pretty much realized this was already going to be an unsatisfactory engagement-had I wanted to talk to someone on the phone, I would have called in the first place. That's the type of consumer I am.* So: I had a problem with this product, and I didn't care about tossing it, but I didn't think my friend's money should be wasted, so I tried to be polite and state in an email what my quick (and seemingly easy) refund expectations were. Rather than fuss, I just paid it, because I figure that's the usage cost of checking out literally thousands of CDs, books, and movies from the library system over the years. Once a local library charged me $10 for a scratched DVD, which I hadn't even opened or watched. Most of the time if I'm not out too much cash I prefer to just let things go, as time is more important to me than money (to an extent). I've worked behind counters, so I'm endlessly patient when there are lines, or when staff are trying their best, especially under management-type constraints. Here's the first thing: I am one of those people who's largely very easygoing in matters of customer service. Two days later I received an email that "Lisa" really wanted to talk this over, could I call an 800 number or provide a number where she could call me? Okay.Īt this point in the narrative there's a few things you should know about me, customer service in general, and Melissa & Doug. (I provided my friend's name and my mail address.) I stated very clearly that I was not using the toy, would be throwing it away, and that I expected a refund check in the amount of $7.99, made out to my friend. So I wrote to the company's customer service email address and attached a picture of the ring. I didn't care whether he had the toy or not, so I considered just giving it to Goodwill and being done with it, but honestly, it wasn't in good enough shape to give to Goodwill. I took the toy away from him and considered what to do. ![]() ![]() Approximately 30 seconds after receiving the toy, we noticed the paint on one of the rings had started disappearing in large chunks, presumably into CRjr's mouth and tummy. Because I am both a paranoid twenty-first century mother, and I believe in doing small things that probably don't matter but set my mind at ease in an "I've tried" sort of way, I did rinse the toy in cold water and wipe it down (and then let it dry thoroughly) before giving it to CRjr to play with the next day. Recently a friend of mine gave CRjr a new Melissa & Doug wood ring stacker toy. It's a long post today, so please bear with me. I'm only telling this customer service story because some of you sent CRjr gifts when he was born, so I know you have been consumers of baby products and toys. Excuse me while I digress from nonfiction for a moment.
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